Facilities Management services can be classified as either Soft Facilities Management (Soft FM) or Hard Facilities Management (Hard FM).
This is an important distinction to be aware of for any business that is interested in working with a Facilities Management company.
Hard FM Services
Hard FM relates to the physical aspects of your business. This means that any service that is carried out on a physical structure comes under Hard FM.
The majority of Hard FM services are required by law to ensure that your facilities are safe for your staff and any visitors.
Hard FM services include: fire safety services; gas maintenance; plumbing; heating; air conditioning; building maintenance; electrical and lighting maintenance; and accessibility maintenance.
As you can see, these are vital elements of your property, which if not maintained properly could be dangerous for staff and visitors.
Soft FM Services
Soft FM, on the other hand, relates to services that ensure your facilities maintain a secure and pleasant environment.
This means that services that are controlled and managed by people come under Soft FM.
While not all these services are required by law like Hard FM services, Soft FM services are still important in ensuring the safety and wellbeing of staff and visitors on your property.
Soft FM services include: waste management; cleaning services; grounds maintenance and landscaping; security services; pest control; and janitor services.
Depending on how your business operates, some of these services will be more essential than others.
Hard FM and Soft FM Providers
Both Hard FM and Soft FM services can be carried out by a range of specific contractors or by a Facilities Management Company.
Choosing a Facilities Management company rather than a range of different contractors has many benefits.
You will have one point of contact, meaning you won’t have to waste time trying contact a multitude of different people.
You can build a strong relationship with your FM provider and as a result build trust.
You will save money through working with one company rather than multiple companies.